iCloud problems: my email to Tim Cook
- The Photos app will initially show only empty thumbnail placeholders on my iOS devices and my MacBook Pro when iCloud is turned off then back on. Rather than download the thumbnails automatically, I have to painstakingly scroll through every thumbnail (I have over 18,000 photos) on every device in order to have them displayed. Without the thumbnails, it’s pretty useless as a photo library.
- I’ve been on .mac/iCloud email since 2002. Two months ago, I just happened to notice that all of my iCloud emails were gone from iCloud. I could even date, based on my backups, when the even occurred, and I was on a plane that day (and as you could imagine, it’s not easy to accidentally delete over 17,000 emails manually). I contacted Apple support, and they were not helpful; after the call got lost by the first support person, I contacted a second who had no idea how to reinstall the backup I had and kept accusing me of manually deleting thousands of emails. It was clearly a server issue, and after researching it online myself, I was able to restore all but a few weeks of emails from a Time Machine backup. But this was clearly not good. I never even got a survey about the support team, which is odd since every interaction I’ve ever had with Apple support led to at least one email asking how they did. That suggests to me that the reps involved knew they blew it.
- And today, for reasons I suspect are within the iCloud backend, I was locked out of my iCloud account and had to reset my password. Ever since, I have been plagued with frequent requests to log back into iCloud on all my devices, which as you can understand is pretty painful during the work day.
David Toub, MD, MBA