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  • dtoub 11:52 pm on Sunday, April 10, 2016, 11:52 pm Permalink | Reply

    wither Apple 

    Please excuse me but I’m going to rant a bit and in a pretty technical and boring fashion.

    I noticed today that my personal iCloud email account only went back as far as 2/23/16. That was odd, since I had emails dating from 2002 and much as I wish I only had 336 emails to my name, that’s not reality.

    I know I hadn’t deleted nearly 20,000 emails en masse. I’m not even sure my mail client would let me without a warning. And looking at my Time Machine backups, everything from 2/23 on had only a small inbox file (technically a .mbox file) of several MB; my inbox file before that date on my backups had 3.7 GB. So clearly, something happened on Apple’s backend on or around 2/23/16 to cause 14 years of emails to just vanish.

    I contacted Apple, in part to let them know that this happened, since looking on the Web, this has been reported by others dating back several years, and nothing was every done to help them recover their emails. The first senior support person with whom I spoke tried to recover the old emails on the server side, but as I expected, all that did was restore 117 emails I had recently deleted, so that didn’t help. And when he went to consult someone else, placing me on hold, he accidentally disconnected me.

    I called back and got another senior support person, and I’ve not had a more frustrating tech support experience with Apple in many years. I happened to know where the relevant backup files were and copied them to my Desktop and per his suggestion, tried to import them as an .mbox file. It failed. He told me to have Time Machine import it instead of my dragging it from a TM backup (like there’s a difference?) and the same thing happened. I then replaced the (5 MB) INBOX.mbox folder with the old one (3.7 GB), and even after restarting my Macbook Pro, nothing had changed. At that point, the IT guy started blaming the fact that I had installed, as part of the Appleseed program, the latest 10.11.5 update (pretty minor, and nothing with Mail changed). I explained that I hadn’t updated to 10.11.5 until four days ago at the urging of another Apple support person when I had an issue with iTunes (didn’t fix the issue, BTW), and that clearly doesn’t explain why my email disappeared two months ago.

    At that point, I was pretty frustrated, and while he was going on about how I shouldn’t have even called tech support for this as it’s clearly an OS X beta issue (which it isn’t), I tried a different way of importing the old inbox and that easily went into Mail, but as a folder on my computer. Oh, and the IT guy had to have me explain where it was located in the Mail sidebar.

    So right now I’m dragging emails to my iCloud Inbox folder (it wouldn’t take 16,000 emails at once) and should be restored at some point. But it shouldn’t be this painful. I told the guy that Apple’s products used to “just work,” and now, they just don’t. I shouldn’t have to replace Mail with a third-party email client because Mail stopped working well with my company’s Exchange server. I shouldn’t have to purchase a third-party calendar app because Calendar stopped working with Exchange. The innovation and reliability, at least in terms of services and software, are no longer at Apple. Instead of trying to make things thinner, how about making them more reliable, or actually work?

    The reality is that the first IT guy, who I sensed knew something, accidentally hung up on me and did not call me back. The second IT person was well-meaning, but largely clueless as to how Mail works and how email folders can be restored. Even worse, he admitted to me that he knew little about how iCloud works. Wow.


    Just glad I have backups. I also have every incoming email get resent to a Gmail account I only use for such backups, so that would have been a clunky but potential fallback.

    • James Katt 9:29 pm on Monday, April 11, 2016, 9:29 pm Permalink

      So you had 20,000 emails in your inbox.
      That is a recipe for disaster. I wouldn’t rely on a cloud database holding the emails.
      I usually download the email and place them in folders on my Mac.
      Then I backup the emails externally when I do clone backups – of which I do nine.
      And I backup the emails to other apps which can extract the emails from Apple Mail.

    • dtoub 9:47 pm on Monday, April 11, 2016, 9:47 pm Permalink

      I don’t know that this is a “recipe for disaster.” Hell, Gmail was touted as a repository for email so one never has to delete anything. Indeed, all my iCloud mail is copied to Gmail at the server level as a backup.

      Archiving email on one’s computer is hardly a recipe for stability. Hard drives die. Disasters happen. I keep redundant backups and that’s what helped me fix this issue, but I’ve never heard that storing email in the cloud per sé is bad. Using iCloud might be, but using a cloud in theory is a good idea (but of course does not obviate making backups).

  • dtoub 11:29 am on Thursday, March 24, 2016, 11:29 am Permalink | Reply
    Tags: ,   

    biggest iOS and OS X gripes 

    In no particular order…

    iOS 9.3:

    • For all versions of iOS, when one changes the volume, the speaker image on the screen lingers for 1-2 seconds and totally obscures much of the display. A better approach would be to have a linear image appear at the top of the screen (above most of the display) depicting the volume, much like disc capacity is represented in Disk Utility, iTunes, etc.
    • Geofenced reminders often don’t trigger until the second time one gets to a destination. If Maps knows I’m home, why doesn’t Reminders?
    • Mail has come a long way (I always return to it every time I try another Mail replacement, like Outlook, CloudMagic, Spark, etc). But wouldn’t it be nice if like those alternative email clients, one could schedule specific emails to appear at a later date?
    • Need to be able to finally remove stock Apple apps that are of no relevance to the user
    • It would be much easier to use Play Next and other features of Music if it responded to 3D Touch or a swipe gesture. Trying to click the tiny ellipsis (…) to the right of a track is not easy.
    • One still cannot search the Reading List in Safari in iOS, even though one can do so on OS X (and one can search the browser history in iOS).


    OS 10.11.4:

    • Calendar still has a horrible design. Does one scroll up or to the right? Is it even clear which month one is viewing? Just bad.
    • After invoking a search and then clicking the x to remove the search term, why am I taken back to Inbox rather than the last viewed mailbox (eg, Sent, etc)?
    • Why do Message notifications not end up in Notifications?
    • Speaking of Notifications, why do I have to click on either Today or Notifications when in iOS I can swipe between them? Seems like that should be a unified approach, no?
    • I like having multiple desktops, but unlike iOS, why can’t I swipe between app windows (rather than desktops)? If I close one app, it doesn’t take me to the last used app, but to an adjacent window. That seems odd.
    • The fact that I have to use great shareware tools like Bartender and BetterTouchTool for things that one would assume would have been built into the OS says a lot
    • Preview constantly opens with the sidebar open, no matter how my preferences are set
    • As Kirk McElhearn astutely noted, there is no way to set a global font preference for Notes
    • Abrey 11:40 am on Friday, March 25, 2016, 11:40 am Permalink

      Being able to do a search in Notes in iOS would be a great convenience. Admittedly haven’t updated to iOS 9.3 yet so maybe my wish has been granted.

    • dtoub 11:44 am on Friday, March 25, 2016, 11:44 am Permalink

      It actually has. One can search in iOS Notes now, which is helpful. Oddly, however, one still cannot search the Reading List in Safari in iOS, even though one can do so on OS X (and one can search the browser history in iOS). Something else I should add to this list!

    • appleisgrindingmygears 12:25 pm on Friday, March 25, 2016, 12:25 pm Permalink

      Another gripe in Calendar that has been outstanding in it is that when you create an event and add an attachment to it, it does not get uploaded to Apple’s servers. I have for the past year tried unsuccessfully to get Apple to fix this but with no success.

    • dtoub 12:26 pm on Friday, March 25, 2016, 12:26 pm Permalink

      Yup. Good one. I mostly do this with Exchange and it seems to allow attachments, but I’ve only done this in OS X, not iOS.

  • dtoub 8:59 am on Tuesday, January 27, 2015, 8:59 am Permalink | Reply
    Tags: bugs, ,   

    iOS 8 bugs that really irk me 

    I’m running iOS 8.1.2. In no particular order:

    • Calendar appointments display in GMT
    • WiFi usually doesn’t see some routers unless I enter the router name, and then it usually forgets the password
    • Why can’t the OS be smart enough to choose the best connection rather than default to the last-used router, which might be barely a dot in terms of strength?
    • I can still make my iPad 4 crash by swiping through several apps with four fingers
    • Multitasking gestures stop working entirely on my iPad after it wakes up unless I swipe up to open the control center
    • Music I didn’t intentionally sync appears on my iPhone. This isn’t an iCloud issue in general, but a syncing issue from my computer’s iTunes.
    • Sometimes, music that was ostensibly synced, really wasn’t, and the track plays for a split-second then disappears
    • Settings is a mess. Where things reside seems almost stochastic at times.
    • Would it kill someone to actually order apps in Notifications by alphabetical order?

    These aren’t all the bugs, of course, or even all of the most annoying ones. But it’s a start. I know that Apple is working to fix the GMT issue, but it sure would be nice for them to deal with at least some of these others. And don’t get me started on the bugs in 10.10.

    • Larry Harrison 12:49 pm on Tuesday, January 27, 2015, 12:49 pm Permalink

      Yeah! Multitasking Gestures is totally flaky! Sometimes they work sometimes they don’t. Toggling them on and off in Controls usually makes them work – for a while – then they randomly stop again. Damn annoying. Been that way since iOS 8.0, and not fixed through several updates. Still really buggy. And Apple won’ even acknowledge the problem.

  • dtoub 5:17 pm on Tuesday, December 30, 2014, 5:17 pm Permalink | Reply
    Tags: apps,   

    my 2014 list of indispensable, well-designed iOS apps (along with some clunkers) 

    Obviously, this is totally subjective, but here are the iOS apps that I really can’t do without. Generally, these are extremely well designed, and have sufficient updates to keep them useful. All are available on the iOS App Store, hence the lack of embedded links. These are always on my Home screen in one or another folder. In no particular order…

    • Google Maps. I am not a fan of Google on many levels, but they get Search right, and this almost never fails me. Now that they updated the UX, making the arrow even bigger (like that of Apple Maps), it’s even better. I have no reason to ever use Apple Maps.
    • Waze. The interface is not terribly pretty, but it works and I really like the crowdsourcing. There are many things that could be improved, but for long trips, I do like being alerted to slowdowns in the road and other obstacles.
    • Paprika. The best recipe manager out there, period. Unlike abject failures like TheRecipeManager that I’d really like to forget ever having had to use, Paprika syncs effortlessly with other devices and our Macs, and it’s trivial to import a recipe from the Web with one click. Worth every penny if you cook anything.
    • Xpenser. This is what I use to manage all my receipts for work travel. It uploads everything into the cloud and I can then obtain a report with the receipts through a Web site (www.xpenser.com). It always works, and it’s free.
    • GoodReader. While it’s not perfect, it does provide a great way to work with PDFs in iOS, and I use it all the time to securely annotate documents. The scrolling could use some work, but otherwise it’s something that most people really should probably have on their devices. It also opens compressed files.
    • Office for iOS. When this came out earlier this year, it was really annoying and not useful, in that one needed a pricey subscription to edit documents. Now that it’s free with a few limitations (and one can get around the lack of Track Changes by simply enabling it in a document via one’s computer), integrates with Dropbox, and has a decent UI, it’s a no-brainer. Much as I liked Pages, it just can’t compare when working with others who use MS Word. I still prefer Keynote any day, but being able to use Excel rather than fight with Numbers is so much better.
    • Newsify. I’ve tried many RSS newsreaders on iOS, and this is what I’ve found works best for me, and it’s free. Reeder used to be nice, but now it’s just not worth the additional money except on OS X, since Newsify doesn’t exist for the Mac OS.
    • Zite. It’s now end-of-lifed, and nearly dead after being purchased by the owners of Flipboard, and doesn’t seem to get updated news as much as it used to. But it’s still a great news aggregator and will be sorely missed. Flipboard is getting better through having access to Zite’s backend, but still can’t really replace Zite.
    • Kayak. I travel. A lot. Kayak helps me manage all of this, storing all my itineraries and giving me updates on flights. It used to be a bit more reliable and timely than it is now, but still is critical to my travel.
    • Transit Maps. It stores all my transit maps for various cities in Europe and in the US, and works perfectly.
    • Google Translate. It does what it is supposed to do.
    • Word Lens. While this would be even more useful if it had more language packs (like Dutch; I really need it in Dutch), and isn’t always reliable, when it works, it’s amazing. It uses my iPhone’s camera to translate signage into English (or in the other direction).
    • Runkeeper. A nice way to track exercise, with GPS and other functionality. It also integrates with other apps.
    • MyFitnessPal. This tracks food intake, integrates with my Fitbit, and really helps one try to stay healthy.
    • 1Password. Absolutely indispensable for managing passwords, and now has TouchID functionality.

    Now for a few apps that I really wish were better…

    • Apple Maps. Getting better, but still nowhere near where it needs to be.
    • Quicken (2015). It works, but could be so much better and functional, and still crashes at times.
    • Wells Fargo. I loved the Mobile Deposit function when it came out, but now it’s become buggy for many users and is much less streamlined and elegant than similar apps from other banks (eg, Citizens Bank). I tried to give them feedback and they confused it with a tech support need that they required to be done via telephone, so I finally gave up.
    • Haaretz. The iPhone app has no swiping capability, often crashes, still has ads for paid users, but at least can work. The iPad app was deleted from my iPad after I realized it was horrible and not worth bothering with compared with just going to the Web site in Safari.
    • US Airways. I’m hoping this changes with the merger. It never remembers logins, and is nothing more than a Web app disguised as an iOS app.
    • Facebook. For something that claims to be updated (with no changes actually specified) every two weeks in the App Store, it’s only gotten worse. Many people hate that Messenger functionality was split off. I hate the lack of utility, the crashes, etc. I don’t really believe those claims that they update it every two weeks.
    • Paper. This was, I suspect, supposed to be a replacement for the main Facebook app. It isn’t. In many ways, it’s even worse than the Facebook app, even though the design is better in some ways.
    • Wikibot. When it doesn’t crash, it’s a great way to read Wikipedia.
    • Scramble. The HD version is now a year old, crashes and is totally unusable. The iPhone version isn’t much better.
  • dtoub 8:40 am on Thursday, October 25, 2012, 8:40 am Permalink | Reply
    Tags: iPad, iPad 4, iPad mini   

    iPad mini vs iPad 4: decisions, decisions 

    I’ve been using my wife’s former iPad (first generation) for many months now, in addition to my iPhone 4S. The iPhone has a retina display and is pretty fast, with an A5 processor, so it is still very useful and I have not jumped on the iPhone 5. Which is good, since I don’t have a lot of disposable income and am not sure I want to get sucked into another two-year contract with AT&T, given its disdain for its customers (eg: charging for using the iPhone as a hotspot).

    The original iPad: not very fast and the display is often very pixellated, especially if dealing with iPhone apps that have not been redesigned with the iPad’s display specs in mind. But it’s been usable, even as a laptop replacement for short trips to the EU. Still, watching apps like FaceBook take 30 seconds or more to load, and having each tab in Safari load content when selected due to a lack of RAM, makes it clear that the iPad’s limitations are a daily reality. For reading Kindle books and watching videos, it’s great. For most other things, it is often slow. And forget even thinking of running iOS 6, since it isn’t supported on that iPad.

    So I have been very interested in the (then-rumored) iPad Mini for some time, since while smaller, it would run iOS 6, be less expensive than a 9.7″ iPad, be more portable, and would have to be much faster than the original iPad. When it was announced earlier this week, I was very keen on preordering the 32 GB model with cellular coverage (Verizon) tomorrow on the 26th. It’s light, has the same A5 processor as my iPhone 4S, the smaller non-retina display screen would probably be good enough (it has a bit higher pixel density than the same display on the iPad 2), and typing probably would be reasonable, at least with thumbs.

    But then I started comparing prices with the iPad 4. Yes, the iPad 4 is more expensive, but there is some overlap with iPad Mini prices. At first, I was pleased to realize I could get a 32 GB Mini with 4G for a bit less than an iPad 4 without 4G ($559 vs $599). While I don’t use my 3G very much on my current iPad, since I’m usually within range of WiFi or else am in Europe where I have a data plan for my iPhone and don’t need a redundant one for my iPad, I could see scenarios where having 4G would be useful, especially if it were a Verizon iPad Mini and I set it up as a hotspot for my MacBook Pro on a train without WiFi.

    And then I started realizing that while the iPad Mini isn’t a smaller iPad or a larger iPad Touch, other than the form factor and the addition of 4G, it is basically a larger iPhone 4S, the same iPhone I bought over a year ago. And that’s where it starts to fall down. Yes, the iPad Mini has more robust WiFi (it can connect to a 5 GHz WiFi network whereas my iPhone 4S can’t), but for common use, that is not going to be a deal-breaker. But at $559 for innards that are largely last year’s iPhone, I’d rather spend the extra $170 and get an iPad 4 (32 GB, 4G) with a retina display, a very fast processor (faster than the iPhone 5), and a larger screen that is more usable when I want the iPad to serve as a laptop replacement. And more and more, it will serve as a standalone computer, not just as a content reader.

    I know the iPad Mini is more portable and would probably make something like Modern Combat 2’s multiplayer mode usable on a device larger than my iPhone (it is not very usable on the full-sized iPad, at least for my hands). But I was really hoping it would have been priced around $250 to start. This time next year (or earlier), when Apple comes out with an iPad Mini that has a retina display and a faster processor, I’ll be stuck with a $559 device that might not hold its own with more recent apps that require higher CPU capabilities. If a 2-year-old+ iPad is now so obsolete as to not even load the latest version of iOS, what will happen to the iPad Mini when it is one or two years down the line?

    If I’m going to spend over $500 for a tablet, I’d rather it not have a CPU that is the same as the phone I bought a year ago and a worse display to boot. As an investment that I’d want to use for 2-3 years, I’m not seeing the iPad Mini as a smart purchase, at least for my needs. For an entry level device, it is a beautiful thing from what I’ve seen on the Web, and wil serve a lot of people very well as an e-book reader and as a way to watch videos. But for gradually serving as a device that is easier to write with on a regular basis, this is not that device. Had it been either less expensive or had a more compelling processor (such as an A6) and a better display, that would be a very different value equation. But consider the iPhone: while it is very usable and preferable to maintain an iPhone for two years, we’re also talking about a device that is also generally under $300 for most folks (even under $200). For nearly double that cost, I’d want something that I know will not feel very underpowered in a year. And the iPad Mini is somewhat underpowered for 2012. When an iPod Touch has a retina display but Apple’s new small tablet computer doesn’t, that just seems odd.

    So in the end, I’m likely going to grab the iPad 4 tomorrow as a preorder. If someone thinks I’m misjudging the iPad Mini, please let me know in the comments. I’m not saying the iPad Mini is a bad thing; it’s not. If it were, this would not be a tough decision. But for my needs, I’m not sure at that price point it makes much sense to not spend a bit more on a comparable iPad with better overall specs.

    • Paul Muller 11:52 am on Thursday, October 25, 2012, 11:52 am Permalink

      “This time next year (or earlier), when Apple comes out with an iPad Mini that has a retina display and a faster processor…” Now you’re catching on.

  • dtoub 10:47 am on Friday, October 7, 2011, 10:47 am Permalink | Reply

    I want my applecare+ 

    I’m an idiot. Seriously.

    I got up at 3 AM EST to preorder the new iPhone 4s. My 3GS is long in the tooth and the new camera alone makes it a worthwhile upgrade. Plus at this point, I can get a reasonable amount for my 3GS on the market, so why not.

    3AM: Apple Store down. Twitter is going nuts

    3:45 AM: Store is now up. Great. I use the Apple Store iPhone app to preorder, and get all the way to checkout when the process freezes. The page essentially refreshed and nothing ever would go through. So I go downstairs to my wife’s iMac to try again.

    4:30 AM: All attempts via the online Apple Store fail, as it times out when trying to verify my account with AT&T. As a final attempt, I go to att.com, and sure enough, it’s smooth sailing. Before hitting Submit, I give the Apple Store one last try, but no luck. I note that AT&T is not offering AppleCare+ as an option, but is offering their own warranty plan for $9.95.

    4:45 AM: I go to the online Apple Store and there is no way to purchase AppleCare+ except when as part of the iPhone order process. I check online forums, and many others are in the same boat.

    I get an e-mail confirmation from AT&T, and it makes it clear that no changes or cancellation are possible, as expected.

    This morning, I call Apple to see what can be done. After about 90 minutes of going through various people (the first person, incidentally, wanted the phone’s serial number and order number. He didn’t get that I preordered via AT&T I suppose), First I was told I would have to cancel my AT&T preorder and reorder via Apple, just too get AppleCare+. The Apple Support rep, who was truly helpful, called AT&T himself, but the preorder stands. I would have to return it unopened to AT&T and get a refund and then order anew via Apple. Why?

    What happened to Apple? It was never perfect. But details like this usually didn’t end up getting ignored. I get that the Apple Store crimped under a ton of traffic, although it’s not like Apple didn’t know it was going to have a massive load at 3 AM EST. Why not stagger it by time zone then?  And if you’re going to offer the iPhone on multiple carriers and offer a new warranty product that is required to be purchased along with the covered device, why not make sure your carriers have it in their systems?

    So yes, I’m an idiot.

    UPDATE: I sent an e-mail to Tim Cook and also via Apple’s Feedback page. Got a response from an executive at Apple and we just spoke on the phone. They’re trying to work on a fix. We’ll see.

    • Justin 12:25 pm on Friday, October 7, 2011, 12:25 pm Permalink

      I’ll be curious to see if you are able to add it after the fact. I was not given the option during my pre-order through the Apple online store, but even I was I’m sure I would have been too afraid to attempt it given the fragile nature of the pre-order process. It took me over two hours to just reserve mine!

    • Bruce 2:13 pm on Friday, October 7, 2011, 2:13 pm Permalink

      I pre-ordered through the Verizon website which also doesn’t allow you to purchase Applecare+. Called the Apple Store number this morning and spoke to a representative that said I could go to the retail store with my phone and they would sell it to me there. Needed the phone to make sure there wasn’t already damage that would be covered. Then he said with a pre-order I might be able to go in now and get it without the phone.

    • dtoub 2:17 pm on Friday, October 7, 2011, 2:17 pm Permalink

      What I’m hearing now from the executive at Apple is that at minimum, they will allow folks who preordered to go to an Apple Store and purchase AC+. I’m hearing similar things on the Apple Discussions. But I asked that this also be possible over the phone with Apple, since not everyone is that close to an Apple Store (mine is a hike either way) nor is it efficient for their sales people to be inundated with this nonsense. He agreed and will get back to me next week, hopefully with more than one solution. Sounds like AC+ was launched in a fog, with not a lot of good communication and much confusion. Not good, Apple.

    • Justin 10:06 pm on Friday, October 7, 2011, 10:06 pm Permalink

      I was looking at Squaretrade and at first glance AppleCare+ seems like the better deal. You get tech support for 2 years plus the 2 year accident protection for the same price as the SquareTrade, which doesn’t offer the extended phone support. Thoughts?

    • dtoub 10:56 pm on Friday, October 7, 2011, 10:56 pm Permalink

      My my thoughts exactly. It’s preferable to be able to take the phone to an Apple Store for evaluation. I think the new plan from Apple is better.

    • Justin 12:27 pm on Tuesday, October 11, 2011, 12:27 pm Permalink

      Did you hear any more from Apple? I guess after I receive my iPhone 4S on Friday I’ll be heading to the Apple Store to add the Applecare+. Macrumors reported that you could only take in your unopened iPhone 4S, is that what you heard?

    • dtoub 2:39 pm on Tuesday, October 11, 2011, 2:39 pm Permalink

      An Apple exec today told me one could go to either an Apple Store or AT&T Store before November 14 to purchase AC+. Nothing was said that it had to be unopened. Other folks on Apple’s forums say they were told they could call Apple Care until 11/14 to order over the phone. We will see which is the case.

    • Justin 9:09 pm on Tuesday, October 11, 2011, 9:09 pm Permalink

      Cool, thanks!

    • Justin 5:36 pm on Wednesday, October 12, 2011, 5:36 pm Permalink

      Wanted to pass along this tidbit I spotted on the Apple Store’s Applecare+ page:

      Note: AppleCare+ will be available through November 14, 2011, to customers who pre-ordered iPhone 4 (8GB) and iPhone 4S. After you receive your new iPhone, contact us at 1-800-275-2273 to purchase AppleCare+.

  • dtoub 4:05 pm on Monday, June 6, 2011, 4:05 pm Permalink | Reply
    Tags: , iCloud,   

    wither my iDisk? 

    From the WWDC keynote today, there was a lot of detail about iCloud. It’s nice that it’s free. And great that it expands a lot of the current functionality of MobileMe. But not so great that, at least from the information presented, one is limited to 5 GB and there is no Web server functionality. Maybe this will change in the fall, when iCloud is released. But as I currently have a 20 GB iDisk, which uses nearly 8 GB for my documents and Web site files, it’s clear that I will have to start thinking about migrating to another Web server. Per Apple’s support document, they are granting continued use of my existing MobileMe account until June 30, 2012. But then, it is all gone. Unless there is something else that wasn’t mentioned today at WWDC, one will not be able to serve Web sites via iCloud.

    Presumably, there will be a mechanism by the Fall to migrate up to 5 GB of files + mail (I have 2.2 GB of .mac e-mail) to iCloud. But I am likely to simply purchase a domain and hopefully redirect http://homepage.mac.com/dtoub/dbtmusic.html to that new location. Not the end of the world. But it’s another important lesson. I remember when Steve killed the “free for life” iTools in favor of .mac at $99/year. This was followed by the $99/year MobileMe, which finally wasn’t half bad. Now Steve has killed MobileMe in favor of the free, but lower capacity iCloud. Who knows what will get killed off next time around.

    • Paul Muller 4:47 pm on Monday, June 6, 2011, 4:47 pm Permalink

      FWIW, about a month ago I registered a domain name through WordPress and restyled my site to look something like a netlabel. I even figured out how to make my Bandcamp site a subdomain and I now have a gmail account that also uses the same domain. So everything is consistent – the WordPress template, the Bandcamp download area and email addresses – they all look like they belong to the same site. Plus, I can add other artists at some point, with their own email and webpages. Total cost was $17 – add in the $20/year I have been paying for WordPress to host up to 5 GB of MP3 and pdf files and it is still just $37 annually. I’ve got my music on my laptop, of course, and I back up regularly to a USB hard drive. But worse case, all my finished stuff is in the cloud on WordPress and I have had zero issues with their reliability in over 2 years.

      If you are looking for alternatives to your present setup, look further into WordPress. Best value out there as far as I can see…

    • Tom 5:27 pm on Monday, June 6, 2011, 5:27 pm Permalink

      Small point, but at no time did Apple ever say iTools was ‘free for life’.

    • dtoub 5:30 pm on Monday, June 6, 2011, 5:30 pm Permalink

      Thanks Paul. I’m waiting until iCloud comes out this fall to sort it all out.

      Tom, I knew someone would call me on that. I’m quite aware of what Steve really said, but he said it in a way that the perception out there was clearly that iTools would be “free for life.” Parsing his words, one could come to a different conclusion, but at the time, we all thought he meant it.

    • Michael 8:56 am on Tuesday, June 7, 2011, 8:56 am Permalink

      There are many of us concerned about our iWeb sites. Losing ‘homepage’ was disappointing as was iTools. But I for one would be happy to pay extra to keep my iWeb site where it is with its current address..especially as I am an educator and many of my published documents cite my iWeb created Site in my biodata.

    • Steve Layton 10:50 am on Tuesday, June 7, 2011, 10:50 am Permalink

      Like I’ve told everyone for quite a while now, #1 buy a domain name! It’s super cheap now, it’s yours for ‘life’ (i.e., as long as you pay the renewal), it follows you no matter where you’re hosted, and all your page & file links and your email will never change even when if & when you shift webhosts. Which is #2, sign on to a large, reputable webhost. For also super cheap, you can have hundreds of GBs, tons of bandwidth and lots of options for whatever tools you’d like to incorporate. If you’re like Paul, it’s totally simple to install & use something like WordPress to create and format your own site, all the while keeping it flexible but organized and tidy up top. It keeps you in control, and keeps your online presence stable year after year.

    • dtoub 3:42 pm on Tuesday, June 7, 2011, 3:42 pm Permalink

      Well sure, but for now, I’m watching to see what Apple does to accommodate the large number of us who have come to rely on our iDisks for serving our sites AND hosting files that we can, when desired, share with others, even from an iPhone. What was nice about all this is it was a single solution-nice to store files and back things up, well-integrated with numerous apps (even Quicken 2007), and serve Web sites if desired. I use WordPress for this blog, of course, which works well, but would move to my own domain and site if and when Apple makes it clear this fall whether or not we can migrate our many gigs of documents from our iDisk to an iCloud-based solution. I have a year, so at least I have some time. Thanks for some great suggestions!

  • dtoub 2:05 pm on Wednesday, February 9, 2011, 2:05 pm Permalink | Reply

    does the verizon iPhone have a push e-mail bug? 

    Like any good husband, I dutifully ordered my wife a new Verizon iPhone at 3 AM EST when it was available for preordering for US Verizon customers. Fortunately, I was in the UK on business where it was a more tolerable 8 AM, and it only took a few minutes to preorder her iPhone on my iPhone 3GS (unlike Verizon’s iPhone, mine works in the EU). She received it a week later and loves it, except for one glitch: it does not push her .mac e-mail. Not only does it not push e-mail, it seems not to fetch it every 15 minutes, either. I chatted with an Apple rep and we determined it is not an issue with MobileMe. Her iPad gets her e-mail via push just fine, but her iPhone, not so much. Based on a lively discussion forum on Apple Support, a lot of folks are having the same issue. However, someone on the forum met with an Apple Genius and similar issues happened with the original iPhone and got fixed by AT&T in a reasonable period of time. Apple is aware of the issue, apparently, and hopefully this will be resolved soon. But for now, push doesn’t seem to be working for many Verizon iPhones.

    UPDATE: I’m told that the issue appears to have been resolved for many users, presumably on Verizon’s end, but not yet for my wife’s iPhone.

  • dtoub 8:31 am on Thursday, September 2, 2010, 8:31 am Permalink | Reply
    Tags: Apple Fail, , Ping   

    ping-so many possibilities, but not there yet 

    iTunes 10 finally was released late last night on the East Coast. It has a new icon and somewhat tweaked UI, plus an Album View that omits art for albums that don’t have more than a few tracks (although one can force all artwork to be shown, but only by setting individual prefs for each playlist, which is cumbersome). But the biggest feature is the presence of Ping, a music social network. Based on Steve Jobs’ keynote yesterday, before Ping was even available, it was being heralded as the MySpace killer. Granted, MySpace is terrible, and I actually visited my profile just the other day with intent to delete it once and for all (I wavered at the last moment, so it’s still there. For now). But is Ping the MySpace killer others are talking about? More importantly, is Ping useful in terms of sharing music and encountering like minds and new music, much as SoundCloud, for all its faults, is?

    I’ll cut to the chase: no on all counts.

    Don’t get me wrong-Ping has promise, to be sure. It’s interesting to see what others have listed as their key albums, and how they’ve rated various things in the iTunes Store. But Ping doesn’t go beyond that. You’re limited to 10 albums in the Music I Like section, all of which must be in the iTunes Store. Those of us who have pretty unusual tastes for albums that are not part of the iTunes Store mainstream are out of luck. And do I really care that much about how others have rated various albums? It’s interesting, but not that useful. I’m also ignoring the occasional bugs that hopefully will get fixed, like the ability of me and at least one other friend to be able to successfully upload a photo of ourselves. That was something MySpace got right, along with pretty much every other social network out there.
    Music networks like blip.fm, SoundCloud and MySpace have their faults. I’ve gone back to SoundCloud recently because it finally seems to work better with Safari and I have many friends there. We can upload our most recent compositions and improvisations and share them, so it’s pretty easy to encounter new music. What I would have liked to have seen from Ping is a meld of what Ping is now (iTunes Store-only) with SoundCloud (personal and experimental uploads). You can’t upload your own music to Ping. That was what made MySpace, at least initially, so attractive to those of us who either love independent music or create it, or both. And in the end, I’m far more interested in a network that allows me to upload my own creations and encounter those of my friends, since there are many gems out there that are being created every day but will never be in the iTunes Store. I have a few things on iTunes, but those are flukes. I’ve tried unsuccessfully to get iTunes to include albums that I create for free distribution; hell, I can’t even get iTunes to list me as anything but a “new age” composer. Guess there are worse things, but according to the gods at Apple, I’m classified in the same group as George Winston and a host of touchy-feely, feel-good performers and composers. Would it kill iTunes to have an experimental or postminimal or even minimalist classification for those of us who are part of the new music world? Maybe they do have those categories, but I can’t get them to change me from “new age.” Sigh.

    Anyway, for now at least, Ping is probably going to be one of those networks I go to only occasionally, like LinkedIn. LinkedIn is a good network, but its latest UI is terrible-I could blog just about its many faults. And also about how unresponsive LinkedIn is to constructive suggestions for improvement. In terms of Ping, I’m sure more folks will join up (right now it’s reminding me at times of eWorld. Remember eWorld? It was a virtual ghost town back in the days of Prodigy and Compuserve). But like me, I think at least some will find Ping somewhat useless. I understand the rationale for Ping-it’s a way to stimulate sales of tracks from the iTunes store. And I’m sure it will. But that’s not what I want in a social network. Sure, it might be interesting in some sense to see what my friends are listening to. But I’d find it more interesting to be able to encounter new music, whether avant garde classical or indie rock, that just doesn’t make it to the iTunes Store. And as Kirk McElhearn (right now, my only friend on Ping) pointed out on his Twitter feed, one can’t even “like” The Beatles, since they’re not represented in the iTunes Store. Now, how useful is a music social network that excludes The Beatles? Honestly…
    • Eurobubba 12:15 pm on Thursday, September 2, 2010, 12:15 pm Permalink

      Too frustrated to be motivated to figure out what it *can* do right now, but it looks like I can only display music that I actually purchased from iTunes (which is a tiny and unimportant fraction of my total music collection).

    • dtoub 12:29 pm on Thursday, September 2, 2010, 12:29 pm Permalink

      Yup-that’s my frustration as well

    • DBert 12:33 pm on Thursday, September 2, 2010, 12:33 pm Permalink

      The only thing it has me liking right now is an album I bought for my wife and I’d really rather not be associated with it. I can’t seem to get rid of it. So far, Ping is pretty useless. Great potential though. I’d certainly rather be linked to peoples libraries rather than the just the music someone has bought on iTunes. Even the Netflix rating and friend system blows this out of the water.

    • dtoub 12:46 pm on Thursday, September 2, 2010, 12:46 pm Permalink

      I had the same issue with some Glee stuff my daughter just bought. But you can get rid of them-in your profile, each album has a Remove link.

    • Mike 3:48 pm on Thursday, September 2, 2010, 3:48 pm Permalink

      Ping is empty. The user profile and preferences are so limited as to be useless. Entering almost any musician or band gives no results. How is this such a big deal??

  • dtoub 11:16 pm on Friday, August 13, 2010, 11:16 pm Permalink | Reply
    Tags: , microsoft   

    google is evil 

    Like much of the planet, I was an avid user of Google for many years. Mostly for search, but I also used Google Maps, Google Earth, Gmail (just as an automatic backup for my .mac account, however) and at times, Google Groups. I tried Google Wave, but like most folks, never really figured out what to do with it. I don’t use Chrome-Safari’s UI and overall design just seems better. Indeed, Google’s design isn’t that great. It tends to be very bare-bones and lacks the elegance of many OS X apps.

    But for search and a few other things, it clearly functioned well. But I have become very disappointed by Google’s misguided stance on privacy and more recently, net neutrality. They’re on the wrong side of both, and as much as I’m not a fan of Microsoft, I’ve switched to Bing as my search engine of choice on both my MacBook Pro and iPhone.

    Again, I’m not enamored with Microsoft. Their designs are generally also pretty poor, and functionality-well, let’s just say that I know a lot of PC users who despise how often Word and other Office apps crash or just don’t work correctly. And on the OS X side, it’s no better. If I didn’t have to use Office for work, I would ditch it in a heartbeat. But iWork still has issues in a cross-platform environment. I use Keynote for my own personal presentations, but at most professional meetings it’s de rigeur to use the PC provided rather than one’s own Mac, so all presentations have to be in PowerPoint format anyway. Sigh.

    But back to Google. Yes, Microsoft is bad, but Google, I think, is even worse. Like most corporations, they’ve gotten so big that they’ve become all about profits. But worse than that, they don’t seem to care about privacy or net neutrality. At least Microsoft makes some attempt to safeguard their users’ privacy.

    Google is not about search anyway, but about advertising. AdSense is still the main source of Google’s revenues, and by a great amount. Android, for all its prevalence, contributes very little to Google’s bottom line, and probably never will generate a ton of revenue. Same for pretty much everything else Google does. It’s all about search-generated advertising revenue.

    That’s not new, and there’s nothing intrinsically wrong with it. But when Google places its own profits above its users, I have to think about other alternatives. Bing, while not perfect, is actually pretty good. While both Bing and Google show flight statistics, Bing provides a bit more information. In other words, while Bing isn’t necessarily better than Google, it’s good enough and in some cases, does have more functionality. The competition is actually good for users, in that Google is now playing catch-up to achieve parity with Bing’s progress. And part of me admires Sergey and Larry for having been nerds who made good while in grad school. But the company is going against its own core principles, and I have no need to keep using Google’s search engine anymore. So I won’t. And when MS or some other company achieves parity with Google Maps (Apple, perhaps, at least on the iPhone?) I’ll switch in a heartbeat. I never thought I’d favor anything by Microsoft over Google, but we live in strange times, and I do admit I’m not regretting leaving Google’s minimalist (read: boring but functional) search page for other horizons.

    • Tristan Thomas 4:51 am on Sunday, August 15, 2010, 4:51 am Permalink

      You know everyone is painting an evil picture on Google when most of us don’t understand whats really going on. All Google is saying is that the internet is young and that the government should not place any restrictions on it as of yet.

      Google truly does no evil. Or do they? There is this one article I read at http://tech-senses.com/ called called “How doing Business With Google Almost Killed A Company”. That is probably the most evil thing Google has ever done.

    • dtoub 9:16 am on Sunday, August 15, 2010, 9:16 am Permalink

      Uh. no. What Google and Verizon is saying is that they should have control over mobile Internet bandwidth, with those who pay more receiving priority. That’s not an unrestricted Internet-it’s capitalism gone awry. Phone communications are unfettered-that’s an implication of net neutrality. All bandwidth is the same. If the government doesn’t maintain the same status for Internet data transmission, then this is the opposite of what you are stating in terms of being unrestricted. This blog, for example, would receive a much lower priority than a Web site from, say, Comcast.

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